Terms of service

Terms of Service

Welcome to Pet Haven. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General
These Terms of Service govern your use of our website and your purchase of products from Pet Haven. By placing an order, you confirm that you are at least 18 years old or have the consent of a legal guardian.

2. Products & Pricing
All prices are listed in USD and are subject to change without notice. We do our best to ensure accuracy in product descriptions and pricing, but errors may occur. In such cases, we reserve the right to cancel or modify orders.

3. Orders & Payment
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order. Payment must be completed at the time of purchase using one of the accepted methods at checkout.

4. Shipping & Delivery
Please refer to our Shipping Policy for detailed information about shipping rates, delivery times, and tracking.

5. Returns & Refunds
Our return and refund process is outlined in our Return & Refund Policy. Please review it before making a purchase.

6. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Pet Haven and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without written permission.

7. Limitation of Liability
Pet Haven is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product in question.

8. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to our data practices as described therein.

9. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the updated terms.

10. Governing Law
These terms are governed by the laws of Florida, USA, State of Florida. Any disputes will be resolved in the courts of that jurisdiction.

11. Contact
If you have any questions about these Terms of Service, please contact us at support@pethaven.com.

Last updated: March 24, 2026